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Connectivity issue?

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I have only seen about one another post related to my particular problem but it does not appear to have been solved, so here we are. Just bought a refurbished astro a50s gen 2 headset for the xb1 and while the sound quality is great and all, from time to time it will disconnect my controller repeatedly and disable the mic from working. Is there a fix to this, or should I not have purchased refurbished to begin with? Also, is there a way to project my voice louder through the mic when it does...

Connectivity issue?

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